Foire Aux Questions
Shipping & Returns
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Company Questions
In an eco-responsible approach, we have decided to package your products without superfluity & using packaging sleeves made from recycled paper and made in France.
Inside our pouches, the products are wrapped in recycled tissue paper.
If for a particular reason you need us to change our container, do not hesitate to contact us by email at contact@labobineapois.com.
In an eco-responsible approach, we have decided to package your products without superfluity & using packaging sleeves made from recycled paper and made in France.
Inside our pouches, the products are wrapped in recycled tissue paper.
If for a particular reason you need us to change our container, do not hesitate to contact us by email at contact@labobineapois.com.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
Yes, we can offer you the Chronopost Relais option for express delivery. Delivery will take place the next day at a Chronopost collection point for all orders placed before 1 p.m. in mainland France, between 2 and 4 working days in other European countries.
If you wish to opt for express delivery, contact us either by telephone at 04.73.79.51.53 or by email at contact@labobineapois.com.
Yes, we can offer you the Chronopost Relais option for express delivery. Delivery will take place the next day at a Chronopost collection point for all orders placed before 1 p.m. in mainland France, between 2 and 4 working days in other European countries.
If you wish to opt for express delivery, contact us either by telephone at 04.73.79.51.53 or by email at contact@labobineapois.com.
In this case, La Poste will return the next day. If you are still not at home, she will leave you a calling card to come and collect your package from the post office.
In this case, La Poste will return the next day. If you are still not at home, she will leave you a calling card to come and collect your package from the post office.
Once your order has been placed, you will receive an order confirmation email. As soon as it is shipped, you will receive a shipping confirmation email as well as an email from the carrier who will inform you of the indicative delivery date.
You can also find all this information in the “My account” section.
Once your order has been placed, you will receive an order confirmation email. As soon as it is shipped, you will receive a shipping confirmation email as well as an email from the carrier who will inform you of the indicative delivery date.
You can also find all this information in the “My account” section.
Contact us by email at contact@labobineapois.com or at 04.73.79.51.53 and we will take care of launching an investigation with the carrier and offering you the best solution!
Contact us by email at contact@labobineapois.com or at 04.73.79.51.53 and we will take care of launching an investigation with the carrier and offering you the best solution!
If you have not collected your package on time or if a delivery incident has occurred, it will be returned to us. If you would like to receive it again, do not hesitate to contact us at 04.73.79.51.53 or by email at contact@labobineapois.com. You will be billed for reshipment at the price of a shipment according to the current rate of the chosen delivery method.
If you have not collected your package on time or if a delivery incident has occurred, it will be returned to us. If you would like to receive it again, do not hesitate to contact us at 04.73.79.51.53 or by email at contact@labobineapois.com. You will be billed for reshipment at the price of a shipment according to the current rate of the chosen delivery method.
Contact & support
You must return a package to us at the address of the Besse store:
La Bobine à Pois / 9 rue Notre Dame / 63610 BESSE ET SAINT ANASTAISE.
You must add your contact details and the order number to the package.
You cannot return items to us with one or more personalization options.
Do not hesitate to contact us at 04-73-79-51-53 if you wish to make a return.
You must return a package to us at the address of the Besse store:
La Bobine à Pois / 9 rue Notre Dame / 63610 BESSE ET SAINT ANASTAISE.
You must add your contact details and the order number to the package.
You cannot return items to us with one or more personalization options.
Do not hesitate to contact us at 04-73-79-51-53 if you wish to make a return.
In accordance with the regulations in force on the return of purchases made on our website, shipping costs are your responsibility but we can send you a return slip by simple request to contact@labobineapois.com.
The price of this return voucher will be deducted from the reimbursement upon receipt of the package.
In accordance with the regulations in force on the return of purchases made on our website, shipping costs are your responsibility but we can send you a return slip by simple request to contact@labobineapois.com.
The price of this return voucher will be deducted from the reimbursement upon receipt of the package.
Here you can place an explanation or ANSWER to the question.
Here you can place an explanation or ANSWER to the question.
You can track your package using the tracking number indicated on your return slip.
You can track your package using the tracking number indicated on your return slip.
We do not carry out exchanges.
For organizational reasons, we issue refunds upon receipt of the items and we confirm this refund by sending an email.
We do not carry out exchanges.
For organizational reasons, we issue refunds upon receipt of the items and we confirm this refund by sending an email.
We pay particular attention to the development of our products and quality control.
If a small defect remains or appears quickly after purchase, write to us at contact@labobineapois.com with photos of the defective part. We will offer you the best solution!
We pay particular attention to the development of our products and quality control.
If a small defect remains or appears quickly after purchase, write to us at contact@labobineapois.com with photos of the defective part. We will offer you the best solution!
Within a maximum period of 14 days following the date of receipt of the product but we generally refund upon receipt of the package.
Items ordered must be in perfect new condition to be refunded. If the returned product is visibly dusty or dirty, a deduction of €30 will be applied to the refund.
Within a maximum period of 14 days following the date of receipt of the product but we generally refund upon receipt of the package.
Items ordered must be in perfect new condition to be refunded. If the returned product is visibly dusty or dirty, a deduction of €30 will be applied to the refund.
Our products
Yes, all of the products that you will find on our website are manufactured by us in our workshops in Auvergne:
- the bags are made in Issoire (63500)
- accessories are manufactured in the two boutique workshops in Clermont Fd (63000) and Besse (63610).
If you have the opportunity to come see us in store, the workshops are visible from the stores.
Yes, all of the products that you will find on our website are manufactured by us in our workshops in Auvergne:
- the bags are made in Issoire (63500)
- accessories are manufactured in the two boutique workshops in Clermont Fd (63000) and Besse (63610).
If you have the opportunity to come see us in store, the workshops are visible from the stores.
All La Bobine à Pois models are made from materials that do not contain any products of animal origin .
Most of our bags have an Italian-made TEP (coated plastic canvas) exterior.
We opted for this material because it is very strong . We have been working with the same manufacturer for 6 years. For the sake of durability, it was important to offer a product that lasts over time and can be repaired (even several times) to support you as long as possible.
Our liners are made from 100% post-consumer recycled plastic bottles . This canvas (100% Rpet) is woven and dyed in France (in 42).
For our designs, we use a thick, water-repellent canvas, also made from post-consumer plastic bottles, woven and printed in France.
We create all the patterns on our products. You won't find them anywhere else!
All La Bobine à Pois models are made from materials that do not contain any products of animal origin .
Most of our bags have an Italian-made TEP (coated plastic canvas) exterior.
We opted for this material because it is very strong . We have been working with the same manufacturer for 6 years. For the sake of durability, it was important to offer a product that lasts over time and can be repaired (even several times) to support you as long as possible.
Our liners are made from 100% post-consumer recycled plastic bottles . This canvas (100% Rpet) is woven and dyed in France (in 42).
For our designs, we use a thick, water-repellent canvas, also made from post-consumer plastic bottles, woven and printed in France.
We create all the patterns on our products. You won't find them anywhere else!
We have high quality standards for our products: we want to offer robust items designed to last.
Our entire range is made with solid materials that are as eco-friendly as possible.
The items are designed to be easily repaired and thus extend their lifespan.
We attach great importance to ensuring that the product lasts as long as possible. This is why we have set up an after-sales service to give your bag a makeover, even years later.
We have high quality standards for our products: we want to offer robust items designed to last.
Our entire range is made with solid materials that are as eco-friendly as possible.
The items are designed to be easily repaired and thus extend their lifespan.
We attach great importance to ensuring that the product lasts as long as possible. This is why we have set up an after-sales service to give your bag a makeover, even years later.
The dye of new jeans or Bic pen marks are the sworn enemies of light-colored bags!
But if you clean your bag right away, the material cleans very well!
What's great is that it doesn't need any maintenance.
We leave you maintenance tips here.
For products in the textile range such as fanny packs or tote bags, they are machine washable. Choose a gentle or cold program.
The dye of new jeans or Bic pen marks are the sworn enemies of light-colored bags!
But if you clean your bag right away, the material cleans very well!
What's great is that it doesn't need any maintenance.
We leave you maintenance tips here.
For products in the textile range such as fanny packs or tote bags, they are machine washable. Choose a gentle or cold program.
We pay particular attention to the development of our products and quality control. We examine our products from every angle before sending them to you. It is possible, despite our extreme vigilance, that a problem slips through the cracks of our net.
If a small defect remains or appears quickly after purchase, write to us at contact@labobineapois.com with photos of the defective part, we will respond to you as soon as possible. For every problem there is a solution :)
We pay particular attention to the development of our products and quality control. We examine our products from every angle before sending them to you. It is possible, despite our extreme vigilance, that a problem slips through the cracks of our net.
If a small defect remains or appears quickly after purchase, write to us at contact@labobineapois.com with photos of the defective part, we will respond to you as soon as possible. For every problem there is a solution :)
It is important for us to ensure that our products stay with you for as long as possible.
If you would like to give your bag a little makeover, send us a photo of the part to be refreshed or changed to contact@labobineapois.com.
We will get back to you within 72 hours with a solution for your precious one!
It is important for us to ensure that our products stay with you for as long as possible.
If you would like to give your bag a little makeover, send us a photo of the part to be refreshed or changed to contact@labobineapois.com.
We will get back to you within 72 hours with a solution for your precious one!
And yes ! the perfect handbag size is a huge topic!
There are some who don't like to take on loads, others who need to bring a LOT of things with them. To help you in your quest for the perfect size you can find our bags classified by size on this chart .
If your constraint is more linked to a bag weight problem because you have back problems, do not hesitate to contact us at 04.73.79.51.53 or by email at contact@labobineapois.com, we will bring you all the necessary details.
If you have a special request (such as a longer handle), again do not hesitate to contact us.
And yes ! the perfect handbag size is a huge topic!
There are some who don't like to take on loads, others who need to bring a LOT of things with them. To help you in your quest for the perfect size you can find our bags classified by size on this chart .
If your constraint is more linked to a bag weight problem because you have back problems, do not hesitate to contact us at 04.73.79.51.53 or by email at contact@labobineapois.com, we will bring you all the necessary details.
If you have a special request (such as a longer handle), again do not hesitate to contact us.